Support

How do I report inappropriate AI content?

Email the address below with the time, feature and a description of the issue. Include the share link if it concerns a published look. Do not send passwords, payment card details or unrelated personal photos. We will investigate and respond within 15 working days, and restrict access or stop distribution of unlawful or infringing content as appropriate.

My payment is still unconfirmed. What should I do?

Sign in to the same App account used for the purchase, then tap Check purchase on the purchase page. Do not buy again. Contact support from that page with your support reference; cases unconfirmed for over 24 hours enter the overdue queue. If no reference is available, provide your App account, product, purchase time and transaction ID. Do not send passwords, payment card details, complete receipts or photos.

How do I request or track a refund?

For App Store purchases, request and track refunds at reportaproblem.apple.com. Apple determines eligibility and when funds are returned. Cancelling a subscription is separate from a refund. Contact us if access status is disputed. Support credits are separate goodwill points, not proof that Apple refunded the payment, and do not initiate another purchase.

Are my photos kept?

The photos you choose are used only for that one request (reading, designing, trying it on) and are not stored. See the privacy policy.

How do I delete my data?

Clear local creations in Me → Privacy → Erase MuseTip data on this phone. If signed in, choose Delete account in Me to remove the account and linked data; see the privacy policy for minimal transaction and security records retained. Deleting the app does not delete your account or cancel an App Store subscription.

How do I take back a look I shared?

Email us its link and we delete its picture and text.

Contact

support@musetip.app